Warranty Policy:

ZONCN BANGLADESH is committed to supplying quality industrial automation, laser machine parts, electronic components, and repair services. Warranty coverage varies depending on the product category. Please read the following terms carefully before purchasing or using our products and services.

⸻

1. New & Genuine Parts

* Warranty period will be specified in the Quotation, Sales Order, or Invoice.
* Warranty covers manufacturing defects only.
* Warranty does not cover accidental damage, misuse, improper installation, incorrect wiring, over-voltage, reverse polarity, water damage, physical damage, fire, lightning, power surge, chemical exposure, or unauthorized modification.
* Installation must be performed by qualified personnel according to the manufacturer’s recommendations.
* The customer must immediately stop using the product if any abnormality is noticed.

⸻

2. Refurbished Parts

* Warranty period will be mentioned in the quotation or invoice.
* Refurbished parts are professionally tested and verified before delivery.
* Minor cosmetic scratches or signs of previous use are considered normal and are not warranty issues.
* Warranty covers functional failure only under normal operating conditions.

⸻

3. 99% New Parts

* 99% New Parts refer to professionally tested products that are in excellent working condition with minimal signs of previous use.
* Warranty period will be specified in the quotation.
* Cosmetic appearance is not covered under warranty.
* Warranty applies only to functional defects under normal operating conditions.

⸻

4. Repair Services

* Warranty applies only to the repaired fault or replaced components.
* Other existing or future faults are not covered unless specifically mentioned.
* Repair warranty does not guarantee that the equipment will never fail again.
* Equipment may contain aged components which can fail independently after repair.

⸻

5. DOA (Dead on Arrival)

Any product found defective upon arrival must be reported within 48 hours after delivery.

Customers must provide:

* Photos
* Video evidence
* Product serial number
* Installation details

Failure to report within the specified period may void DOA claims.

⸻

6. Warranty Claim Procedure

To request warranty service, customers must provide:

* Original Invoice
* Quotation (if applicable)
* Product Serial Number
* Fault Description
* Photos or Video
* Operating Environment Details

Products must not be disassembled before inspection unless authorized by ZONCN BANGLADESH.

⸻

7. Inspection Procedure

All warranty claims are subject to technical inspection.

ZONCN BANGLADESH reserves the sole right to determine whether:

* the product is defective,
* the defect is covered by warranty,
* repair,
* replacement,
* or rejection of the claim.

Inspection results shall be final.

⸻

8. Warranty Does NOT Cover

Warranty becomes void if:

* Product seal is broken.
* PCB has been modified.
* Components are replaced by unauthorized persons.
* Burn marks are found.
* Water or liquid damage exists.
* Rust or corrosion is present.
* Improper storage.
* Improper transportation.
* Wrong voltage.
* Wrong wiring.
* Mechanical impact.
* Short circuit.
* Electrical surge.
* Lightning damage.
* Fire damage.
* Insect damage.
* Chemical contamination.
* Excessive dust.
* Excessive humidity.
* Unauthorized firmware or software modification.
* Product is used outside manufacturer’s specifications.

⸻

9. Shipping Responsibilities

Customer is responsible for:

* Shipping charges to ZONCN BANGLADESH.
* Import/Export duties.
* Customs charges.
* Insurance.
* Proper packaging.

If warranty is approved, return shipping may be provided at ZONCN BANGLADESH’s discretion unless otherwise agreed.

⸻

10. Repair Turnaround Time

Repair completion depends on:

* Fault complexity
* Component availability
* Manufacturer support
* Testing requirements

Estimated delivery dates are not guaranteed.

⸻

11. Data Responsibility

For programmable products including:

* PLC
* Servo Drive
* HMI
* Inverter
* Controller
* Industrial PC

Customers are solely responsible for backing up all programs, parameters, and data before sending equipment for repair.

ZONCN BANGLADESH shall not be liable for any loss of software, parameters, production data, or machine configuration.

⸻

12. Limitation of Liability

ZONCN BANGLADESH shall not be liable for:

* Production loss
* Business interruption
* Machine downtime
* Loss of profit
* Loss of contract
* Third-party claims
* Indirect damages
* Consequential damages
* Incidental damages

The maximum liability shall not exceed the original purchase price of the product.

⸻

13. Replacement Policy

If a product is determined to be covered under warranty, ZONCN BANGLADESH may, at its sole discretion:

* Repair the product,
* Replace with an equivalent product,
* Replace with a refurbished product of equivalent performance,
* Issue a credit note (if applicable).

Cash refunds are generally not applicable unless otherwise agreed in writing.

⸻

14. No Extension of Warranty

Warranty replacement or repair does not restart or extend the original warranty period unless specifically stated in writing.

⸻

15. Warranty Start Date

Warranty begins from:

* Invoice Date, or
* Delivery Date (if agreed in writing).

⸻

16. Storage Before Installation

If the product remains unused after delivery, warranty still begins from the invoice or delivery date unless otherwise agreed in writing.

⸻

17. Technical Support

Technical assistance may be provided by:

* Phone
* WhatsApp
* Email
* Remote Support
* Video Call

Remote support does not guarantee problem resolution.

⸻

18. Service Visit

On-site service charges including transportation, accommodation, and daily service fees may apply unless covered under a separate service agreement.

⸻

19. Force Majeure

ZONCN BANGLADESH shall not be responsible for delays caused by events beyond reasonable control including natural disasters, war, pandemic, government restrictions, transportation disruption, supplier shortages, or other force majeure events.

⸻

20. Acceptance of Terms

Purchase of any product or service from ZONCN BANGLADESH constitutes acceptance of these Warranty Terms & Conditions.

Any disputes shall be resolved through mutual discussion first. If unresolved, the matter shall be subject to the jurisdiction of the competent courts of Bangladesh.

Additional Sales, Warranty & Service Terms:

21. No Return Policy

Products sold by ZONCN BANGLADESH are generally non-returnable and non-exchangeable unless:

* The wrong product was supplied by ZONCN BANGLADESH.
* The product is confirmed as DOA (Dead on Arrival).
* The product has a verified manufacturing defect covered under warranty.

Returns will not be accepted due to ordering mistakes, change of mind, project cancellation, incompatibility caused by customer selection, or delays beyond our control.

⸻

22. No Refund Policy

Payments made are generally non-refundable.

Refunds may only be considered if:

* ZONCN BANGLADESH is unable to supply the ordered product.
* The order is cancelled by mutual written agreement before shipment.
* A refund is approved by company management.

Bank charges, payment gateway fees, foreign exchange losses, and transaction costs may be deducted from any approved refund.

⸻

23. Advance Payment Policy

Orders may require 100% advance payment or a mutually agreed advance before processing.

Products will only be ordered, reserved, or manufactured after receipt of the agreed payment.

⸻

24. Special Order Items

Products specially imported, customized, programmed, or manufactured upon customer request are non-cancellable, non-returnable, and non-refundable once the order has been confirmed.

⸻

25. Customer Inspection

Customers are requested to inspect the package immediately upon delivery.

Any shortage, physical damage, or incorrect item must be reported within 48 hours with clear photographs and video evidence.

Claims made after this period may not be accepted.

⸻

26. Product Compatibility

Customers are solely responsible for verifying:

* Model Number
* Part Number
* Firmware Version
* Hardware Revision
* Electrical Specifications
* Mechanical Compatibility

ZONCN BANGLADESH is not responsible for incompatibility arising from incorrect product selection.

⸻

27. Installation Responsibility

Unless installation services are specifically included in the quotation, installation, commissioning, wiring, configuration, calibration, and machine integration remain the customer’s responsibility.

Warranty does not cover damage resulting from improper installation or commissioning.

⸻

28. Software & Parameter Responsibility

Unless specifically mentioned in writing, software programming, PLC logic, HMI applications, servo parameters, inverter settings, recipes, machine data, and production files are not included with the supplied product or repair service.

⸻

29. Warranty Verification

Every warranty claim will undergo technical inspection.

If inspection confirms that the failure is outside warranty coverage, inspection, testing, repair, shipping, and handling charges may apply.

⸻

30. Storage Conditions

Products should be stored in a clean, dry, vibration-free environment.

Damage caused by improper storage conditions is not covered by warranty.

⸻

31. Used Equipment Disclaimer

Used, refurbished, and 99% new products may contain cosmetic marks, discoloration, or minor scratches consistent with previous use.

Such cosmetic conditions do not affect functionality and are not considered defects.

⸻

32. Imported Product Disclaimer

Many products supplied by ZONCN BANGLADESH are imported from international manufacturers and distributors.

Manufacturer specifications, production changes, packaging updates, country of origin, or labeling may change without prior notice and shall not affect product authenticity.

⸻

33. Service Report Acceptance

Upon completion of repair or service, the customer shall review and acknowledge the Service Report.

If no objection is raised within 7 calendar days after delivery or completion of service, the repair or service shall be deemed accepted.

⸻

34. Abandoned Equipment

Equipment left uncollected for more than 90 days after repair completion notice may incur storage charges.

If the equipment remains unclaimed despite reasonable notice, ZONCN BANGLADESH reserves the right to dispose of or recycle the equipment in accordance with applicable laws to recover outstanding costs.

⸻

35. Intellectual Property

All technical reports, repair methods, software modifications, documentation, quotations, and engineering solutions prepared by ZONCN BANGLADESH remain the intellectual property of the company unless otherwise agreed in writing.

⸻

36. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any dispute shall first be resolved through mutual discussion. If no resolution is reached, the competent courts of Bangladesh shall have exclusive jurisdiction.

⸻

37. Right to Modify

ZONCN BANGLADESH reserves the right to amend or update these Terms & Conditions at any time without prior notice.

The latest published version shall apply to all new quotations, invoices, and service orders.

⸻

38. Entire Agreement

These Warranty, Sales, and Service Terms & Conditions constitute the complete agreement between ZONCN BANGLADESH and the customer unless otherwise agreed in writing.